SHIPPING POLICY – FIREXTOP

EFFECTIVE DATE: MARCH 8, 2025

At FIREXTOP, we are committed to providing our customers with efficient, reliable, and secure shipping services. This Shipping Policy outlines the shipping methods, delivery times, fees, and other essential details regarding your order. By placing an order with FIREXTOP, you agree to the terms outlined in this policy.

1. SHIPPING DESTINATIONS

  • Domestic Shipping (United States): We offer shipping within the United States.

  • International Shipping: FIREXTOP ships to select international locations. Shipping availability depends on the destination and product restrictions.

  • Please note that some areas may experience longer delivery times or limited shipping options.

Important: If we are unable to ship to your location, we will notify you and offer a full refund.

2. SHIPPING OPTIONS & DELIVERY TIMES

We offer various shipping options for your convenience:

2.1 Domestic Shipping (United States)

  • Standard Shipping: 3-7 business days

  • Express Shipping: 1-3 business days

2.2 International Shipping

  • International orders typically arrive within 7-20 business days, depending on the destination and customs clearance.

Important: Delivery times are estimated and may vary due to weather conditions, shipping carrier delays, or customs processing.

3. SHIPPING FEES

  • Shipping costs are calculated based on the destination, weight, and chosen shipping method at checkout.

  • Free shipping is available for domestic orders over a certain amount (check at checkout).

  • International customers are responsible for customs duties, import taxes, and any additional fees imposed by their country.

Important: Customs fees are not included in the product price or shipping cost and are the responsibility of the customer.

4. ORDER PROCESSING TIME

  • Orders are typically processed within 1-2 business days (excluding weekends and holidays).

  • During peak shopping periods (e.g., holidays or promotions), processing may take up to 3 business days.

  • Once your order is processed, you will receive a tracking number for your shipment.

Important: Custom or pre-order items may require additional processing time. You will be notified in case of any delays.

5. ORDER TRACKING

  • After your order has been shipped, you will receive an email with tracking information.

  • You can track your order using the tracking number provided by the carrier’s website.

  • Please allow 24-48 hours for the tracking information to update after dispatch before contacting us.

Important: FIREXTOP is not responsible for any tracking errors or delays caused by the shipping carrier.

6. FAILED DELIVERIES & INCORRECT ADDRESSES

  • Customers are responsible for providing accurate shipping information at checkout.

  • If a package is returned to us due to an incorrect address, the customer will be responsible for the return shipping fees and any fees associated with reshipping the order.

  • If your package is marked as delivered but you did not receive it, please check with your neighbors or local postal service for assistance.

Important: FIREXTOP is not responsible for packages lost or delayed due to incorrect addresses or customs issues.

7. DAMAGED, LOST, OR DELAYED SHIPMENTS

If your order is damaged, lost, or delayed, please contact us within 7 days of receiving your order:

  1. Provide your order number and detailed description of the issue.

  2. If the item is damaged, please provide clear photos of the damage.

We will investigate the matter and, if necessary, provide a replacement or refund for the affected item.

Important: Shipping carriers may require time to process claims for lost or damaged shipments before refunds or replacements can be issued.

8. CUSTOMS, DUTIES, AND INTERNATIONAL TAXES

  • International customers are responsible for any customs duties, import taxes, or other fees imposed by their country.

  • FIREXTOP has no control over customs policies or delays caused by customs processing.

  • These fees are not included in the product price or shipping costs and are the responsibility of the customer.

Important: If customs fees are not paid by the recipient, the package may be returned or discarded. FIREXTOP is not responsible for these fees, and no refunds will be issued in such cases.

9. REFUSED & RETURNED SHIPMENTS

  • If you refuse the delivery or if the package is returned to us due to incorrect address or failure to pay customs duties, the customer will be responsible for the return shipping fees.

  • If a package is returned due to failed delivery attempts, incorrect addresses, or customs fees not paid, shipping fees are non-refundable.

Important: FIREXTOP is not responsible for packages that cannot be delivered due to incorrect addresses or failure to pay customs fees.

10. CHANGES TO THIS SHIPPING POLICY

FIREXTOP reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and your continued use of our website indicates acceptance of the updated terms.

11. CONTACT INFORMATION

For shipping inquiries or assistance, please contact us:

Address: 657 Martin St, Greenville, Ohio (OH), 45331
Hotline: (937) 548-3234
Email: info@firextop.com
Website: https://firextop.com