Sales Policy

SALES POLICY – FIREXTOP

EFFECTIVE DATE: MARCH 8, 2025

At Firextop, we are committed to providing high-quality fire protection solutions with a seamless and secure purchasing experience. This Sales Policy outlines the terms and conditions of purchasing products from our website. By placing an order with Firextop, you agree to the following terms and conditions.

1. ORDERING PROCESS

To place an order with Firextop:

  • Browse our selection of fire safety equipment and services.
  • Select the items you need and add them to your cart.
  • Review your order for accuracy.
  • Provide your billing and shipping details at checkout.
  • Choose your preferred payment method and complete your purchase.
  • Receive an order confirmation email with your order details.

Important: Please review your order carefully before submitting, as changes cannot be made after processing begins.

2. PAYMENT METHODS

We accept secure payment methods for a smooth transaction:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover
  • PayPal: A secure and widely used online payment method
  • Apple Pay & Google Pay: Convenient mobile payment solutions
  • Purchase Orders (For Businesses): Subject to approval

Important: Payments are processed securely via third-party providers. FireXtop does not store your full payment details.

3. ORDER PROCESSING TIME

  • Orders are processed within 1-2 business days (excluding weekends and holidays).
  • High-demand periods may extend processing times up to 3 business days.
  • Tracking information will be provided once your order ships.

Important: Custom or bulk orders may require additional processing time. Customers will be notified of any delays.

4. SHIPPING & DELIVERY

4.1 Domestic Shipping (United States)

  • Standard Shipping: 3-7 business days
  • Expedited Shipping: 1-3 business days

4.2 International Shipping

  • International orders typically arrive within 7-20 business days, depending on destination and customs.

Important: Delivery times are estimates and may vary due to external factors like weather, carrier delays, or customs.

5. SHIPPING FEES

  • Shipping costs are calculated at checkout based on destination, weight, and shipping method.
  • Free shipping may be available for qualifying domestic orders.
  • International customers are responsible for customs duties, import taxes, and other applicable fees.

Important: Customs fees are not included in the product price or shipping cost.

6. RETURNS & EXCHANGES

If you are not satisfied with your purchase, FireXtop offers a return & exchange policy:

  • Returns are accepted within 30 days if the product is unused and in original packaging.
  • Exchanges are available for defective, damaged, or incorrect items.
  • Refunds are issued to the original payment method within 7-10 business days after receiving the return.

Important: Refer to our Return & Exchange Policy for complete details.

7. ORDER CANCELLATION & MODIFICATIONS

  • Orders can be canceled within 12 hours if they have not been processed.
  • Once an order has been shipped, it cannot be canceled or modified.

Important: For cancellations or changes, contact us immediately at info@firextop.com.

8. PRODUCT AVAILABILITY

  • FireXtop strives to maintain accurate stock levels, but product availability may change without notice.
  • If an item is out of stock, we will notify you with the option for a replacement, refund, or backorder.

Important: Limited-edition or sale items may not be restocked once sold out.

9. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive a damaged or incorrect product, follow these steps:

Step 1: Contact us within 7 days at info@firextop.com with:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged or incorrect item

Step 2: Our team will review your claim and provide a replacement or refund upon confirmation.

Important: Claims must be submitted within 7 days of delivery.

10. WARRANTY & PRODUCT AUTHENTICITY

  • All FireXtop products are 100% authentic and meet industry safety standards.
  • We do not sell counterfeit or expired fire safety products.
  • Some items may come with a manufacturer’s warranty, as specified in the product description.

Important: Warranty claims should be directed to the product manufacturer.

11. PROMOTIONS & DISCOUNTS

  • FireXtop may offer promotions, discounts, and coupon codes.
  • Promo codes must be applied at checkout—they cannot be added afterward.
  • Discounts cannot be combined unless explicitly stated.

Important: FireXtop does not honor discount codes from unauthorized third-party sites.

12. CHANGES TO THIS SALES POLICY

FireXtop reserves the right to update this Sales Policy at any time. Changes will be posted on this page, and continued use of our website indicates acceptance of the updated terms.

13. CONTACT INFORMATION

For any questions or concerns, contact us:

📍 Address: 123 Safety Lane, Houston, TX 77002
📞 Hotline: (555) 123-4567
📧 Email: info@firextop.com
🌐 Website: https://firextop.com