PAYMENT POLICY – FIREXTOP

EFFECTIVE DATE: MARCH 8, 2025

At FIREXTOP, we aim to provide a secure and seamless payment experience for all our customers. This Payment Policy outlines the payment methods we accept, the payment process, and other important terms related to payments on our website. By placing an order with FIREXTOP, you agree to the terms and conditions set out below.

1. ACCEPTED PAYMENT METHODS

We offer a variety of secure payment methods to ensure a smooth shopping experience:

  • Credit/Debit Cards:

    • Visa

    • MasterCard

    • American Express

    • Discover

  • PayPal – A secure and widely used online payment method.

  • Apple Pay & Google Pay – Convenient mobile payment options.

  • Buy Now, Pay Later Services (subject to third-party approval).

Important: All payments are processed securely via third-party payment providers. FIREXTOP does not store or have access to your full payment details.

2. PAYMENT PROCESSING

  • Once you place an order, your payment will be processed immediately.

  • Your order will be processed only once payment has been successfully authorized. If payment fails or is declined, the order will not be processed.

  • After your payment is confirmed, you will receive an order confirmation email with your order details.

  • If you experience any issues with payment, please contact our customer support team for assistance.

Important: All payments must be completed successfully before an order is processed. Any issues with payment processing may cause delays in fulfilling your order.

3. CURRENCY & TRANSACTION FEES

  • All transactions on FIREXTOP are processed in USD (United States Dollar).

  • International customers may incur currency conversion fees or foreign transaction fees imposed by their bank or payment provider.

Important: FIREXTOP is not responsible for any additional fees incurred by your bank or payment provider during the transaction process.

4. ORDER CONFIRMATION & RECEIPTS

  • After payment is successfully processed, you will receive an order confirmation email with your order number and purchase details.

  • If you do not receive a confirmation email within 24 hours, please check your spam folder or contact our customer service team for assistance.

Important: It is your responsibility to ensure that your billing information is accurate before submitting your order to avoid payment issues.

5. SECURITY & FRAUD PROTECTION

  • We use SSL encryption technology to secure your payment and personal data during the transaction process.

  • FIREXTOP is PCI-DSS compliant to ensure safe and secure payment processing.

  • We implement fraud detection tools to prevent unauthorized transactions and identity theft.

Important: In the case of suspected fraudulent activity, FIREXTOP reserves the right to cancel the transaction and issue a refund.

6. ORDER CANCELLATIONS & REFUNDS

  • Orders can be canceled within 12 hours of placing the order, provided that the order has not been processed.

  • Refunds will be issued to the original payment method within 7-10 business days after the cancellation is confirmed.

  • Shipping fees are non-refundable unless the order was canceled due to an error on FIREXTOP’s part.

Important: Transaction charges are non-refundable unless the refund is due to an error caused by FIREXTOP.

7. PAYMENT ISSUES & FAILED TRANSACTIONS

If your payment fails or is declined, please check the following:

  • Ensure that your credit/debit card information is entered correctly (card number, expiration date, CVV).

  • Verify that your billing address matches the one associated with your payment provider or bank.

  • Ensure there are no payment restrictions on your account or card.

Important: If payment issues persist, please contact our customer service team at info@firextop.com for further assistance.

8. TAXES & DUTIES

  • FIREXTOP is required to collect sales tax for orders placed in regions where it is applicable. This will be reflected in the final price during checkout.

  • International customers are responsible for any customs duties, import taxes, and any additional fees imposed by their country.

Important: FIREXTOP is not responsible for customs or tax fees applied to international shipments.

9. CHANGES TO THIS PAYMENT POLICY

FIREXTOP reserves the right to update or modify this Payment Policy at any time.
Any changes will be posted on this page, and your continued use of our website indicates acceptance of the updated terms.

10. CONTACT INFORMATION

For any payment-related inquiries or assistance, please contact us: