Privacy Policy

Last Updated: May 6, 2025

At Firextop, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website, make a purchase, or interact with us in any way. By using our website, you agree to the terms of this policy.

Information We Collect

We collect personal information in the following ways:

  • Personal Identification Information: When you register on our site, place an order, or contact us, we may collect your name, email address, phone number, shipping address, and payment details.

  • Non-Personal Identification Information: We collect non-personal information such as your IP address, browser type, device information, and browsing behavior to improve your experience on our website.

How We Use Your Information

We use your personal information for the following purposes:

  • Order Processing: To process and fulfill your orders, including shipping, billing, and customer service.

  • Communication: To send you order updates, promotional emails (if you have subscribed), and respond to inquiries.

  • Improvement of Services: To analyze your behavior on our website and improve the user experience.

  • Marketing: To send you targeted advertising and promotions based on your preferences (you can opt-out anytime).

Data Security

We take data security seriously. We use industry-standard encryption (SSL) to protect your personal and payment information. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted partners for the following reasons:

  • Service Providers: We may share your information with third-party vendors who help us run our website, process payments, and deliver orders.

  • Legal Requirements: We may disclose your information if required by law, such as to comply with a court order or government request.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and analyze website traffic.

You can control cookie settings through your browser. However, disabling cookies may affect your ability to use certain features of our website.

Your Rights

You have the right to:

  • Access and Correct Your Information: You can access and update your personal information through your account settings.

  • Opt-Out of Marketing Communications: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the email.

  • Request Deletion of Your Data: You may request to delete your personal information by contacting us at info@firextop.com.

Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child under 13, we will take immediate steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the “Last Updated” date at the top. Please review this policy periodically to stay informed about how we protect your privacy.

Contact Us

If you have any questions or concerns about our Privacy Policy, please contact us at:

Firextop
Samora Hse., Basement Floor, Samora Avenue
+255 22 – 2129165
Email: info@firextop.com