Sales Policy

Last Updated: May 6, 2025

At Firextop, we strive to provide our customers with the best shopping experience possible. Our sales policy outlines the terms and conditions related to the products we sell, payment methods, order processing, and other important information to ensure a smooth and transparent purchasing process.

Products and Availability

  • Product Listings: All products listed on Firextop are available for sale, subject to stock availability. We aim to keep our website up to date, but in rare cases, a product may become unavailable after an order has been placed.

  • Product Information: We make every effort to provide accurate descriptions, prices, and images of products. However, there may be minor differences in color or appearance due to display settings or manufacturing variations.

Pricing

  • Product Pricing: All prices listed on our website are in the currency specified and are subject to change without notice. Prices are accurate at the time of publication; however, we reserve the right to correct any errors in pricing.

  • Taxes: Applicable taxes will be added to the final price of your order during checkout, based on your location.

  • Discounts and Promotions: Any discounts or promotions applied will be visible on the checkout page. These offers may be subject to change and are valid only for the specified time frame.

Payment Methods

We accept the following payment methods:

  • Credit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Bank Transfer

  • Other payment methods may be added in the future and will be clearly indicated at checkout.

All payments are securely processed. Please note that the payment method you select must be valid, and we may require verification if there is any suspicion of fraudulent activity.

Order Processing

  • Order Confirmation: After placing an order, you will receive an email confirmation with your order details. This confirms that we have received your order, but does not necessarily mean that it has been processed or shipped.

  • Order Fulfillment: Orders are usually processed within 1-3 business days. You will receive another email once your order has been shipped, including tracking information if applicable.

  • Order Cancellations: If you need to cancel an order, please contact us immediately at info@firextop.com. Once the order has been processed or shipped, cancellations may not be possible.

Shipping and Delivery

  • Shipping Options: We offer various shipping options depending on your location. Shipping costs will be calculated at checkout.

  • Delivery Time: Estimated delivery times are provided at checkout. Please note that delivery times may vary depending on your location and shipping method.

  • Shipping Delays: While we strive to process orders as quickly as possible, delivery times may be affected by factors such as weather, customs delays, or high demand during peak shopping seasons.

Order Issues

If you encounter any issues with your order, such as receiving an incorrect or damaged item, please contact us immediately at info@firextop.com. We will work with you to resolve the issue, including offering a replacement, return, or refund if applicable.

International Orders

We offer international shipping to most countries. Please be aware that international orders may be subject to customs duties and taxes, which are the responsibility of the buyer. Delivery times for international orders may also be longer due to customs processing.

Returns and Refunds

Please refer to our Refund and Returns Policy for detailed information on how to return products, request a refund, and the terms that apply.

Customer Support

If you have any questions or concerns about your order or our sales policy, please feel free to contact our customer service team:

Firextop
Samora Hse., Basement Floor, Samora Avenue
+255 22 – 2129165
Email: info@firextop.com