Payment Policy

Last Updated: May 6, 2025

At Firextop, we ensure that all payments for our products are processed securely and efficiently. Our Payment Policy outlines the payment methods available on our website, how we handle transactions, and the security measures in place to protect your personal and financial information.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Credit/Debit Cards: We accept major credit and debit cards, including Visa, MasterCard, and American Express.

  • PayPal: For secure and fast transactions, we accept PayPal as a payment method.

  • Bank Transfer: We also accept direct bank transfers. If you choose this option, please follow the instructions provided at checkout for bank account details.

  • Other Payment Methods: Additional payment methods may be offered in the future and will be clearly indicated at checkout.

2. Payment Processing

  • Order Confirmation: Once your payment is successfully processed, you will receive an order confirmation email. This email will contain your order details and a summary of the items purchased.

  • Payment Authorization: Payments are processed at the time of purchase. By providing your payment information, you authorize Firextop to charge the total amount of your order, including taxes and shipping fees, to the selected payment method.

  • Payment Security: We use SSL encryption and other security measures to ensure that your payment information is transmitted securely. We do not store your credit card information on our servers. All transactions are processed through secure, third-party payment gateways.

3. Currency and Pricing

  • Currency: All prices on our website are listed in the currency specified at the time of purchase. If you are shopping internationally, please be aware that the final amount charged may vary due to currency exchange rates and international payment processing fees.

  • Taxes: Applicable sales tax or VAT will be added to your total at checkout based on your location. You will see the tax amount before completing your order.

4. Order Processing

  • Order Approval: All orders are subject to payment verification. If there are any issues with your payment (e.g., insufficient funds, incorrect payment details), we will notify you immediately, and your order will not be processed until the payment issue is resolved.

  • Order Cancellation: We reserve the right to cancel any order if there is a problem with payment processing or if fraudulent activity is detected.

5. Payment Disputes

  • Chargebacks: If you dispute a charge with your bank or payment provider, we may suspend or cancel your account until the dispute is resolved. Please contact us directly at info@firextop.com if you have any concerns regarding your payment.

  • Refunds: Refunds will be processed according to our Refund and Returns Policy. If a refund is issued, it will be returned to the original payment method used for the transaction.

6. Security and Privacy

We take the security of your payment information seriously. To ensure your payment details are protected:

  • SSL Encryption: All transactions on our website are secured with SSL encryption, which ensures that your personal and financial information is safely transmitted.

  • Third-Party Payment Processors: We use reputable third-party payment processors who comply with the Payment Card Industry Data Security Standards (PCI DSS). These processors are responsible for securely handling your payment information.

7. Payment Errors

If you encounter any issues while making a payment, please contact us immediately at info@firextop.com. Our customer support team will work with you to resolve any payment-related problems and ensure your order is processed correctly.

8. Contact Us

If you have any questions or concerns about our payment methods, payment processing, or security, please feel free to contact us:

Firextop
Samora Hse., Basement Floor, Samora Avenue
+255 22 – 2129165
Email: info@firextop.com