Shipping Policy

Last Updated: May 6, 2025

At Firextop, we strive to provide you with fast and reliable shipping for all of our gaming products. This Shipping Policy outlines the shipping methods, delivery times, and related information to help you understand the shipping process.

1. Shipping Methods

We offer several shipping options to accommodate your needs. The available shipping methods will be displayed at checkout, and you can select the one that best suits you.

  • Standard Shipping: Delivered within 5–10 business days (depending on your location).

  • Expedited Shipping: Delivered within 2–4 business days.

  • International Shipping: Available for most countries. Delivery times may vary depending on the destination.

2. Shipping Costs

Shipping costs are calculated at checkout based on the shipping method and delivery location. The total shipping cost will be clearly displayed before you finalize your order.

  • Free Shipping: We offer free standard shipping on orders over a certain amount. Check our promotions page or checkout for eligibility.

  • Flat Rate: For some destinations, we offer flat-rate shipping, which is displayed during checkout.

3. Order Processing Time

  • Processing Time: Orders are typically processed within 1–3 business days after receiving your order. Processing includes verifying payment, preparing products for shipment, and packaging.

  • Order Confirmation: Once your order is processed, you will receive an email confirming your order and including tracking information (if applicable).

4. Delivery Times

  • Domestic Orders:

    • Standard shipping takes 5–10 business days.

    • Expedited shipping takes 2–4 business days.

  • International Orders:

    • Delivery times for international orders depend on the destination country and the shipping method selected.

    • International shipping may take between 7–21 business days depending on the customs process and courier availability.

5. Tracking Your Order

Once your order has been shipped, you will receive an email with a tracking number (if applicable). You can track your order through the shipping carrier’s website to monitor the delivery status.

6. Shipping Restrictions

  • P.O. Boxes: We currently do not ship to P.O. Boxes.

  • Shipping to Certain Locations: While we try to offer global shipping, there may be certain locations where delivery is not available due to regional shipping limitations or restrictions. If we are unable to deliver to your address, we will notify you during the checkout process.

7. Customs Duties and Taxes (For International Orders)

  • Customs Fees: International shipments may be subject to customs duties, taxes, or fees imposed by the destination country’s government. These charges are the responsibility of the customer.

  • Customs Delays: Firextop is not responsible for any delays caused by customs clearance processes.

8. Shipping Delays

While we make every effort to ensure timely delivery, there may be circumstances outside of our control that cause delays, such as:

  • Weather conditions

  • Public holidays

  • Customs processing (for international shipments)

  • Shipping carrier delays

If you experience a delay, please contact our customer service team, and we will do our best to assist you.

9. Lost or Damaged Shipments

  • Lost Shipments: If your order is lost during shipping, please contact us immediately at info@firextop.com. We will investigate the issue with the carrier and work with you to resolve it.

  • Damaged Shipments: If your order arrives damaged, please contact us within 7 days of receiving the product. We will assist with a replacement or refund if the product is found to be damaged during transit.

10. Customer Support

If you have any questions or need assistance with your order or shipping process, please contact our customer support team at:

Firextop
Samora Hse., Basement Floor, Samora Avenue
+255 22 – 2129165
Email: info@firextop.com